WhatsApp Transfer user guide
WhatsApp Transfer (WhatsSync) is a versatile tool for users who're switching or upgrading their devices to transfer WhatsApp data smoothly.
Support Updated on Nov 22, 2024 2:27 PM
WhatsApp Transfer (WhatsSync) is a versatile tool for users who're switching or upgrading their devices to transfer WhatsApp data smoothly. It help move messages, photos, music, videos, and documents from an old device to a new device, regardless of whether you have an Android or iOS system. It also offers a convenient way to back up your WhatsApp data to computer or Google Drive, and restore it to your original device or a new one any time you need.
Here's how to use WhatsApp Transfer to transfer and back up your WhatsApp chats.
Before you actually start your work, you'll need to download the software by clicking the links above.
Part 1. Transfer WhatsApp data between iOS and Android
Step 1. Launch the program and select WhatsApp from interface
After installation, double click the program icon to launch it.
Step 2. Select Transfer mode
When you're given 3 options, select Transfer to move WhatsApp data from one device to another.
Step 3. Connect your both devices.
To get your device detected by your computer, you may need to do some extra works.
Situation 1: Connect iOS Device(s)
Connect your iOS device to the computer, unlock it, tap Trust This Computer on your device, and then enter your screen passcode when prompted
Note: Make sure you have iTunes installed on your computer. If you haven't installed it, please download it from Microsoft Store.
Situation 2: Connect Android Device(s)
After you connect your Android device, tap Allow when the "Allow USB debugging" prompt appears. If the prompt doesn't show on your device, please re-plug your Android phone and go to Settings > Developer options, turn off USB debugging, and turn on USB debugging again.
Next, an installation prompt will appear on your Android phone. Tap the Install button to install the MobieSync app.
After the installation, tap the "Go to authorize" button to allow MobieSync to access all files on the device. Finally, click the Next button to continue.
Step 4. Select the source device and target device
Click the dropdown arrow beside your device name to choose the source device and target device.
Step 5. Transfer WhatsApp data
Click the Transfer button. Currently, the transfer process will replace the existing WhatsApp data on the target device. If you want to keep the data, click the Backup button to create a backup first, or click Continue to transfer your WhatsApp data directly.
Situation 1: Transfer WhatsApp from iOS to iOS
1. Make sure your both iPhone devices are unlocked and Find My iPhone is disabled.
2. WhatsSync will check whether you have installed WhatsApp. Then, you need to enter your iTunes passcode in WhatsSync and enter screen passcode on your iPhone to continue transferring.
3. Wait for WhatsSync back up your WhatsApp data from the source device and then transfer to the target iOS device.
4. A prompt will appear and you need to log in to any WhatsApp account. Please log in to WhatsApp and click "Logged in Continue."
5. When it finishes, you're able to check the transferred WhatsApp data after the target iPhone restarts. Click the Completed button and choose to keep or delete the WhatsApp backup data on your computer.
Situation 2: Transfer WhatsApp from Android to iOS
1. To transfer data successfully, please disable Find My iPhone.
After both devices are connected, let WhatsSync check the WhatsApp state on your Android device. Follow the guide in WhatsSync to check whether you have turned off end-to-end encrypted backup in WhatsApp. (Open WhatsApp on your Android phone, go to Settings > Chats > Chat backup, and tap the Back up button.)
2. Make sure you have turned off end-to-end encrypted backup. If you have turned it on, please turn it off first and turn it on again. Click the Next button in WhatsSync to continue.
3. Open WhatsApp on your Android phone, tap End-to-end encrypted backup and choose Use 64-digit encryption key instead.
4. Click Next in WhatsSync and follow the instructions to generate your 64-digit key on your Android - tap Turn on and tap Generate your 64-digit key. After the key is generated, please remain on this interface on your Android and click the Scan button in WhatsSync. If it fails to scan the key, please enter it manually.
5. On your Android phone, tap Saved My 64-digit Key > Create > Backup to create the end-to-end encrypted backup.
6. Click Next in WhatsSync and let it begin backing up your WhatsApp data from the source device.
7. Log in to any account on WhatsApp on the target device. Or the WhatsApp data will be empty after restoration. Next, click Logged in. Continue.
8. It will start transferring the WhatsApp data from your Android phone to your iPhone. After it's done, your iPhone will restart immediately, and you can view the transferred WhatsApp data.
Situation 3: Transfer WhatsApp from iOS to Android
1. WhatsSync will automatically check the WhatsApp state on your iOS device.
2. Enter your lock screen passcode on your iPhone to continue transferring WhatsApp data. Then, WhatsSync will start backing up WhatsApp data from your iOS device.
3. The transferring process requires you to install the WhatsApp app on your Android via MobieSync. Tap Allow on your Android to install WhatsApp and follow the guide in WhatsSync to grant permissions for WhatsApp. During the process, please keep MobieSync in the foreground.
4. Open and log in to WhatsApp on your Android.
5. Re-open WhatsApp and click the Next button in WhatsSync. It takes a while to restore WhatsApp data to the target device. After it's done, a prompt will appear on the WhatsSync interface.
6. Download and install the latest WhatsApp on your Android and log in with your account. Tap Continue and allow WhatsApp to access your contacts, photos, and other media. Next, tap the Restore button to restore your WhatsApp data.
Situation 4. Transfer WhatsApp from Android to Android
1. Wait for a while to allow WhatsSync to check whether you have installed WhatsApp on your source device.
2. Open WhatsApp, go to Settings > Chats > Chat backup > Backup to check whether you have turned off end-to-end encrypted backup. If you have turned it on, please turn it off.
3. Click the Next button in WhatsSync and follow the steps to turn on end-to-end encrypted backup. If it's turned on, please turn it off and turn it on again.
4. Click Next in WhatsSync and use a 64-digit encryption key to back up the data on your Android. (Tap End-to-end encryption key and tap Use 64-digit encryption key instead)
5. Move on to the next step in WhatsSync and generate a 64-digit encryption key on your Android by tapping Turn on > Generate your 64-digit key. Let your Android stay on the 64-digit encryption key interface and click the Scan button in WhatsSync.
6. On your Android, tap I Saved My 64-digit Key > Create > Backup. Then, it takes a while to back up WhatsApp data from your source device.
7. To transfer WhatsApp data successfully, you need to install WhatsApp Messenger on the target device. Do not log in after the installation.
8. If you have logged in to Google Drive, please log out and disconnect WhatsApp Messenger to transfer data accurately. After the disconnection, click the Disconnected button to continue. If you have never used Google Drive, click Never Used Google Drive.
9. Open WhatsApp on your target device and follow the guide on the WhatsSync interface to enter the encryption key and restore WhatsApp data.
10. After a while, the WhatsApp data will be successfully transferred to your target Android device.
Part 2. Back up WhatsApp data
Step 1. Connect your device
Click WhatsApp in the main interface and choose Backup. Connect your iPhone or Android via a USB cable, or try the wireless connection to connect your Android device.
Step 2. Select the device
Select the device you want to back up by clicking the dropdown arrow. Click the Backup button.
Make sure you select a backup storage path you can access easily.
Step 3. Back up WhatsApp data
Situation 1. Back up WhatsApp data on Android
1. Open WhatsApp on your Android, go to Settings > Chats > Chat backup > Backup, and ensure you have turned off end-to-end encrypted backup. You may need to turn it off and turn it on again if you have turned it on before.
2. Click the Next button in WhatsSync. On your Android, tap End-to-end encrypted backup and tap Use 64-digit encryption key instead.
3. On your Android phone, tap Turn on and choose Generate your 64-digit key. Stay on the interface and click the Scan button in WhatsSync. The 64-digit key will appear in WhatsSync.
4. In WhatsApp on your Android, tap Saved My 64-digit Key > Create > Back up.
5. WhatsSync will start backing up your WhatsApp data on your Android.
6. Once done, you can view the backup data in the Restore list beside the Backup feature.
Situation 2. Back up WhatsApp data on iOS
1. If your iOS device has turned on iTunes encrypted backup, please enter your iTunes password in WhatsSync to turn it off.
2. Enter your screen passcode on your iPhone.
3. Wait for WhatsSync to back up WhatsApp data on your iPhone. Once the backup process is done, you will see a prompt indicating that the backup is created successfully. To view the backup files, go to the Restore list, which is next to the Backup option.
Part 3. Restore WhatsApp data
Step 1. Choose Restore
In the main interface, select WhatsApp and click the Restore option.
Select the backup from the Restore list and click Restore at the bottom.
Step 2. Connect your device
Use a USB cable to connect your iOS or Android device to your computer, or try the Android wireless connection, select the target device by clicking the dropdown arrow, and click Restore.
Step 3. Restore WhatsApp data to your device
Situation 1: Restore WhatsApp Data from Android to Android
1. Install WhatsApp on the target device, but do not log in to WhatsApp after the installation.
2. It takes a while to process and restore WhatsApp data. If you have used Google Drive before, please log in to Google Drive and disconnect WhatsApp Messenger to restore data accurately. If you have never used Google Drive, simply click Never Used Google Drive and continue.
3. Follow the guide on WhatsSync to restore WhatsApp data on your Android device.
4. Enter the 64-digit encryption key in WhatsApp and click OK to continue.
5. Wait for a while to allow WhatsSync to analyze and reconstruct data. After it finishes, you will see the prompt indicating a successful transfer.
Situation 2: Restore WhatsApp Data from iOS to Android
1. Install WhatsApp on your Android, and give permissions for WhatsApp.
2. Follow the prompts in WhatsSync to log in to your WhatsApp.
3. Go to Settings > Apps > WhatsApp > Permissions, and turn on Storage/Photo & videos permission.
4. Next, WhatsSync will process and restore WhatsApp data, which may take a while.
5. If you have used Google Drive, please log in to Google Drive, disconnect WhatsApp, and click the Disconnected button. If you've never used it, click Never Used Google Drive to continue.
6. Wait for a while and you can view the transferred WhatsApp data.
Situation 3: Restore WhatsApp data to iOS
1. To restore WhatsApp data successfully, you need to turn off Find My iPhone on your target device first.
2. WhatsSync needs some time to process WhatsApp data.
3. Log in to WhatsApp on your target device. Otherwise, the WhatsApp data will be empty after restoration.
4. Wait a while, and the WhatsApp data will be successfully restored on your target iPhone. After that, you can check the restored data.
